Legal
Shipping & Delivery Policy
Last updated: 15 June 2026
Where we deliver
We currently cook and deliver inside Ahmedabad and Gandhinagar (GIFT City). You can check serviceability by entering your pincode at checkout. Outside these areas, you'll see a friendly notice — drop us a line and we'll let you know when we expand.
Delivery times
- Morning subscriptions: delivered 6:30–9:30 AM, 7 days a week.
- On-demand orders: ~30 minutes during 7 AM – 9 PM, slightly longer in peak hours and bad weather.
- Store products: 1–2 working days within Ahmedabad; 3–5 days for shipping outside (where available).
Delivery fees
- Free delivery on orders ₹500 and above (Ahmedabad city).
- ₹49 flat delivery fee on orders under ₹500.
- Free delivery for all active subscriptions and programs.
- Store shipping fees calculated at checkout based on weight and destination.
Pickup
You can choose pickup at checkout. We'll have your order ready in ~15 minutes at our SG Highway flagship store.
Tracking
Every order shows live status — placed, accepted, cooking, packed, out for delivery, delivered. Once out for delivery, you'll see your rider's live location on the map. You can also reach the rider directly on WhatsApp from the order page.
Failed deliveries
If we cannot reach you (no answer, locked gate, wrong address), we hold the order at the rider's last location for 15 minutes and call you twice. If still unreachable, the order is marked failed; perishable items cannot be re-delivered and are not refundable, but we'll credit a portion as goodwill.
Contact
contact@azizakitchen.com · +91 99250 00000