Cancellation & Refund Policy

We want you to love every Aziza Kitchen order. If something isn't right, we'll make it right.

One-time orders

• Cancel within 5 minutes of placing — full refund, no questions.
• Once the kitchen has accepted your order, we cannot cancel (food prep starts immediately).
• Quality issue (wrong/missing/damaged item, foreign object, spoilage): contact us within 2 hours of delivery with a photo. We will refund or re-deliver — your choice.
• "Changed my mind" after delivery is not eligible for refund (perishable goods).

Subscriptions

• You can pause, skip, swap, or cancel anytime from Account → Subscriptions.
• Changes apply to deliveries scheduled more than 24 hours in the future. Today's and tomorrow's deliveries are already locked in.
• Cancellation stops auto-renewal. The current billing cycle is not refunded pro-rata.
• If a delivery is missed because of us (not because you weren't home), we credit the next cycle automatically.

Transformation programs

• 7-day satisfaction guarantee: if you decide a program isn't for you within 7 days of enrolment, request a full refund. After 7 days, refunds are not available because coaching time and meal plans have been committed.
• If a medical issue prevents you from continuing, we will pause the program for up to 60 days or convert remaining value to credit on request, with a medical note.

Store products

• Unopened, sealed items in original packaging can be returned within 7 days of delivery for a full refund (minus pickup fee).
• Opened, used, or expired items are not eligible (food safety).
• Damaged-in-transit items: contact us within 48 hours with photos for a free replacement.

How refunds reach you

• UPI / cards / net-banking: 5–7 working days back to the original payment method via Stripe.
• Cash-on-delivery: as Aziza Kitchen credit instantly, or bank transfer in 7 working days on request.
• Aziza Kitchen credit can be used on any future order or program; it never expires.

Contact

Email contact@azizakitchen.com or call +91 99250 00000. We respond within 1 working day.